FAQs2021-01-14T16:25:09+00:00
Do you supply fresh food vending machines?2021-04-20T11:58:22+00:00

We can supply the machines for you to stock yourself or we are able to include fresh food vending machines within our free fully managed vending service. We install, stock and maintain the machines all at our own cost. Our range of hand made sandwiches, baguettes, pastries and on-the-go ready meals are prepared and packaged by a qualified chef in a professional kitchen environment, local to us in Lichfield.

Do you sell and install vending machines nationwide?2021-06-11T09:27:54+00:00

Yes, absolutely. Our hot drinks, cold drinks and food vending machines are sold across the UK (excluding Northern Ireland). We do not offer our free fully managed vending service outside of the Midlands regions. Please get in touch for more info.

Are you just a vending company in Birmingham?2021-04-20T19:44:37+00:00

We are a vending company in Birmingham, providing vending machines Birmingham and the West Midlands regions.
Areas we currently operate services in are: Birmingham, Burton upon Trent, Cannock, Dudley, Halesowen, Kidderminster, Lichfield, Lye, Redditch, Solihull, Stourbridge, Sutton Coldfield, Tamworth, Walsall, West Bromwich, Wolverhampton. Please look on our Operating regions page for more information.

How much rent do you charge for a machine?2021-01-11T15:53:56+00:00

This is a FAQ about rent free vending machines. The good news is, that if your place of work or leisure meets the criteria needed for our free fully managed vending service, we will provide you with rent free vending machines for the entire duration.

What price are the drinks set at?2021-01-14T11:48:23+00:00

This depends on what milk and chocolate powder is installed and whether you have set the machine as free-vend, cash-vend or have decided to subsidise the drinks for employees. The drinks prices are not inflated just because the machines are rent free. We are very competitive! Get in touch for further details. You can find an article in our latest news that will help here.

How much do breakdown call-outs cost?2021-01-14T11:48:59+00:00

The free fully managed vending service gives full peace of mind. Machines are filled, cleaned, maintained and fixed all at no cost to you. If however, you self manage your own machines we offer competitive rates for service plans. Please get in touch to discuss.

If my machine breaks down who do I call?2021-01-14T11:49:36+00:00

In the unlikely event of a breakdown, each machine will have a contact number for you to call. You can also use the contact form on the website.

How often do you fill and clean the machine?2021-01-11T16:07:05+00:00

This totally depends on usage. We have years of experience spread over many sectors and businesses and therefore gained a good idea on number of visits that your place of work will need in a week. Please read our fully managed vending service page here.

Do you install the drinks machine for free?2021-01-11T16:08:59+00:00

If your place of work meets the criteria for our free fully managed vending service then we will deliver the machine, move it into position and connect the power and water. We normally request that the plumbing and electrics are in position prior to our arrival. However, we can arrange an insured and qualified plumber for you.

Can the hot drinks machine serve tea?2021-01-11T16:10:22+00:00

All the hot drinks vending machines in our stand alone range serve fresh brew tea. If you have a machine under our free fully managed service then you’ll be enjoying PG Tips leaf tea!

Will the tea be watery?2021-01-11T16:13:24+00:00

No. We only use fresh brew PG Tips leaf tea in our hot drinks vending machines and not freeze-dried tea. You can read about what branded ingredients come as standard on our fully managed service page here.

Are your hot drinks Fairtrade?2020-08-10T20:39:58+00:00

Yes. We use a range of certified products, including Fairtrade and Rain Forest Alliance.

Can we have a few healthy selections in the snack machine?2021-01-11T16:15:17+00:00

Absolutely. We can provide a list of snacks that are healthier and in addition, if there’s a product you have in mind that you would prefer to be stocked in your cold drinks and food vending machine, please let us know.

Can I buy refurbished vending machines?2021-01-13T11:59:35+00:00

Yes. Feel free to browse our stand alone standing hot drinks vending machines. It will state in the product description if the machine is available as a factory reconditioned or not. All our refurbishment suppliers really do go to town on the machines.They arrive to us looking and working as new, with all worn parts replaced and body work resprayed. We often use the remanufacture service of Westomatic, find out more about the process here. However, these machines are subject to availability. Please get in touch to check stock levels.

Do you use real milk powder in your machines?2021-01-11T16:19:28+00:00

Yes we can. We can arrange to install a 100% dairy product that’s granulated and fat free, please specify this during our consultation. You can read more on what branded ingredients come as standard and what are available as upgrades here.

What drinks machines are used in the free service2021-01-11T16:22:42+00:00

It depends on your requirements. We use a range of factory reconditioned machines that will cover your needs. The machines arrive in a spectacular condition with all worn parts replaced and body work resprayed. We use the remanufacture service of Westomatic, find out more about the process here.

What happens next?2021-01-14T11:50:45+00:00

We will listen and note every detail and you’ll then be presented with your very own personalised fully interactive pdf vending proposal. If you wish to find out more about our free fully managed vending service, please get in touch with our Team H2O support team.

Covid-19 update

We would like to reassure our clients that H2O Vending Solutions are doing everything we can to ensure we work safely and efficiently under the current guidelines concerning the COVID-19 pandemic. We realise that times are difficult and strange for everyone, and the safety of our staff and clients is of the highest priority as we look for ways to continue providing a high level of service.

Staff protocols include:

  • All staff adhering to customers Covid-19 rules and regulations when on-site.
  • Service personnel sterilising hands prior to servicing equipment and in between servicing equipment.
  • All machine surfaces sprayed and wiped during each visit.
  • Gloves and antibacterial gel in full supply at all times.
  • A reduction in face-to-face meetings unless absolutely necessary.
  • Masks worn at all times where necessary.
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